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BACKGROUND: OCuSOFT Inc., doing business as CYNACON / OCuSOFT, is
an ophthalmic pharmaceutical company that has been serving the ophthalmic
industry for over 20 years. OCuSOFT provides diagnostic pharmaceuticals,
medical devices, and surgical supplies, as well as various proprietary
branded over-the-counter products (OCuSOFT® Lid Scrub
is but one) to eye care professionals throughout the country.
Historically, the Company has offered Rx, OTC, and surgical products.
While many optometrists used the Company’s products, the focus
has been on ophthalmology due to the surgical aspects of the Company’s
business. More and more products have been added which can be used
by both ophthalmology and optometry and so the Company is expanding
its presence into optometry.
One particular product, OCuSOFT® Lid Scrub, has been
well represented in optometry. Interestingly, while OCuSOFT® Lid
Scrub is available OTC at most major retail chains including Wal-Mart,
Walgreen’s, etc., nonetheless, many practitioners choose to
make OCuSOFT® Lid Scrub (and other OTC products) available
to patients from their offices. Practitioners will often purchase
these products and then, as a convenience, offer these products in
their office to their patients at a discounted rate from that of retail
drug stores. OCuSOFT offers special professional discounts that allow
practitioners to do this cost effectively.
In addition, the
Company offers a wide range of punctum plugs—a medical device
used in the care and management of dry eye patients. Therefore, punctum
plugs coupled with diagnostic pharmaceuticals, OTC products, etc.
create a unique opportunity for the right individual.
In most cases, practitioners are already using some if not all of
these products. A variety of territories are open and can be discussed
with Rose Mary Martinez, OCuSOFT’s V.P. Sales.
SELLING CONCEPT & TRAINING: Such products will be categorized
as either Diagnostic, Device, or OTCAP (Over-the-Counter Availability
Program). Diagnostics are largely those eye-drops purchased by doctors
for use in-office to dilate the patient’s eyes in eye exams.
Anesthetics would also be included for the removal of foreign bodies.
We offer several of these products. Those who are already working
in the ophthalmic industry and who have time constraint may benefit
from a quick 1- day seminar that we offer. This will serve to familiarize
you with these various products. “Devices” refers specifically
to punctum plugs for use in dry eyes and is covered in the seminar
also. For those who have some additional time available for training,
we usually allow two days for classroom and then work in the field
with an established OCuSOFT representative
OTCAP: OTCAP is a little different and would be reserved for specific
accounts. OTCAP refers to the practice of the doctor making available
select products for purchase by patients. Some doctors do not do this
and refer patients out to drug stores for not only recommended over-the-counter
(OTC) products but also contact lens solutions as well. Some doctors
don’t because of the perceived “hassle” while others
simply have not done this in the past nor have they been encouraged
to do so. Others yet have previously dispensed items such as this
but stopped when the patient could purchase the same item in the drug
store…for less! This often cast the doctor in a poor light.
OCuSOFT has resolved this with its professional-only discounts. Consider
then our program:
First, the critical issue is: Why should anyone consider offering
products for sale either through the office or the optical?…when,
it is far easier to just give the patient a sample and send them on
to the drug store. The reasoning is thus: Patients who can obtain
such products from the doctor need not make the extra stop and trek
off to the drug store…they can get the item right then and save
time and money. What about the patient who is first trying a sample?
This logic would not work since the patient would first have to try
the sample before actually purchasing the item. In such cases, the
doctor may be concerned about the patient having to make a return
trip to his/her office. (This is actually good and we discuss more
in a moment). In such cases, we are prepared to offer a discounted
price to the doctor thus allowing him/her to price our item at or
even below such retailers as Wal-Mart!
Please recognize that when the patient returns to the doctor’s
office: that is a good thing. In fact, it is a great thing. Patients
that return to the doctor or to their optical are more likely to purchase
frames, sunglasses, accessories, book an eye exam, schedule LASIK…and
on and on. Plus, when the doctor’s prices are at are below Walgreen’s
or CVS, the patient infers that ALL the doctor’s goods and services
are priced fairly and they are less likely to “shop around”.
All of these things are covered in greater detail during the training
seminar but when someone is adamantly opposed to dispensing, we don’t
push it. It will be your job, however, to call attention to the doctor
of a real business opportunity. Example: Suppose you have someone
who has been a regular user of, let us say…OCuSOFT® Lid
Scrub. They have indicated they have used it before, like it and appreciate
our samples. (A BIG P.S. HERE, WE WILL WANT TO USE SAMPLES AS A DOOR
OPENER…EVERYONE LIKES FREE SAMPLES). When someone is using OCuSOFT® Lid
Scrub or some other product of ours…on an on-going basis…THIS
is the time to present the OTCAP program and suggest that they do
this…for all the reasons described above. Again, this is all
covered in your seminar.
The commission structure on these items…Diagnostics, Devices,
OTCAP…would vary from a low of only 2% (there are some items
in our catalog that we (nor you) would not promote and are only there
as a service to the doctor…all the way up to 20%. The beauty
of many of these items is that they are disposable and can provide
an on-going commission source once the doctor has become a customer.
SIDEBAR: IF THE DOCTOR IS USING SOMEONE ELSE (SINCE SOME OF THE DILATING
DROPS ARE GENERIC) YOU HAVE COMPLETE FREEDOM TO NEGOTIATE AND SET
UP A BID PRICE.
CONTRACTS: Regarding contracts, we will consider entering into a
contractual relationship after some initial trial period wherein you
have demonstrated a consistent calling schedule. This ensures practitioners
in your territory will be called on regularly.
PRESCRIPTION PRODUCTS:
In addition to our OTCAP products, Devices, and Diagnostics, our Prescription Products will add tremendous value to your eye care portfolio. Tears Again® HYDRATE and ALODOX™ Convenience Kit are oral prescription products for Dry Eye and Blepharitis, respectively. Tears Again® HYDRATE is the Only Prescription Nutritional Supplement for Dry Eye that contains a unique combination of omega-3 and omega-6 essential fatty acids. More information on Tears Again® HYDRATE can be found at: www.tearsagainhydrate.com. The ALODOX™ Convenience Kit is a kit containing a low dose doxycycline (20 mg) and a combination of OCuSOFT• Lid Scrub™ Eyelid Cleansers. More information on ALODOX™ can be found at: www.alodox.com.
CONTACT US: Resumes should be sent in confidence
to:
hrdept@ocusoft.com, or mail
in confidence to Attention: HR Department; P.O. Box 429, Richmond,
TX 77406-0429. Please note those areas you are now calling on if already
working in ophthalmic sales.
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